Job Summary
At KB Complete, The Plumbing Maintenance Technician’s role is critical in ensuring the functionality and safety of plumbing systems for our customers. The ideal candidate will have a strong background in plumbing maintenance, repair, and installation, with a focus on delivering high-quality service while recommending upgrades and improvements of plumbing systems while maintaining compliance with health and safety standards.
Hours
- 8am-5pm (Last dispatch by 5pm), Monday thru Friday
- Overtime is offered by management when available, and may at times be required
Performance Pay
- $22-$80 based on performance pay
Essential Job Duties
- Meet expected metrics and key performance indicators
- Perform routine maintenance and safety inspections of plumbing systems to identify and address issues promptly while offering solutions.
- Establish customer rapport to sell the right products and services
- Conduct repairs and maintenance of plumbing fixtures and systems, including sinks, faucets, toilets, water heaters, and pipelines.
- Collaborate with other maintenance and plumbing team members to troubleshoot complex plumbing issues.
- Install new plumbing systems and components as needed.
- Understand and follow all procedures as well as demonstrate our Core Values
- Respectfully work with teammates, dispatch, managers, and other in-house staff to ensure smooth operation for completed and incomplete jobs
- Maintain a clean and inventoried truck as well as keeping jobsites clean if not cleaner then when arrived
- Participate actively in all training and meetings
- Have accurate notes, invoices, options, as well as model and serial numbers from equipment serviced recorded
- Execute a consistent customer walkthrough on calls in accordance with company standard and process
Job Requirements
- Valid driver’s license with clean driving and criminal record subject to applicable law
- Able to communicate professionally, clearly, and concisely with other team members, management, and customers via phone and email
- Ability to lift 50+ pounds, climb stairs and ladders, and work in small spaces
- Attention to detail and thoroughness in completing work tasks.
- Highly motivated, flexible, and great attitude on life
- Outgoing personality that blends well with a fast-paced, goal-driven environment
- Knowledgeable on current processes, procedures, and any other necessary information
- Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
- On time, with a clean presentation of them self, meeting the dress code, and prepared to work every day
- Be highly skilled in troubleshooting and creating accurate solutions for our customers on all types of relevant systems
- Knowledge of plumbing systems, fixtures, tools and equipment.
- High school diploma or equivalent; technical school or apprenticeship is a plus.
